TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, by using this website, you signify your acceptance of these terms and conditions of use. 

DELIVERIES 

Olive & Moss delivers to the Greater Sydney Metropolitan area directly from our shop. Orders placed for same day delivery need to be placed before 11am Monday to Friday. Please note we do not deliver on Saturdays, Sundays or on Public Holidays. We endeavour to make deliveries to businesses no later than 5pm, and residential and hospital deliveries delivered no later than 6pm. If you have any time specific deliveries, please call us on 0467347866 to discuss.

PRODUCTS

Due to seasonality and availability, we may not always have the exact flowers or products as pictured on the website. All pictures are examples, please trust our creative & passionate florists to choose the best seasonal blooms for you. We will use flowers or products as close as possible to the colours and style as pictured.

GST  

Please note all prices are in Australian dollars and inclusive of GST.

PAYMENT

We accept payments by credit and debit card using - Visa, MasterCard and American Express. Card payments are processed through Stripe and eWay. Please note that Olive & Moss reserves the right to ask for proof of identity on all Credit Card orders.

PACKAGING

We always wet wrap our floral deliveries to ensure they are as fresh as possible on arrival.

PRIVACY

We respect your privacy and appreciate your business. At no time do we ever provide your data, account or contact information or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

QUALITY & FLOWER MAINTENANCE 

Care instructions must be followed thoroughly in order to increase the life span and enjoyment of your flowers. To assist in prolonging their life, we recommend cutting the stems on a sharp angle and changing the water in the vase every two days. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the flowers.

REFUNDS RETURNS REPLACEMENTS - 

Olive & Moss have high quality standards for all of our flowers and take great care to ensure that we maintain this standard. Olive & Moss reserves the right to investigate any claims on a case by case basis. The recipient must ensure that care has been taken to ensure the longevity of the flowers as per our Quality and Flower Maintenance guidelines. Olive & Moss reserves the right to request photos or images of the flowers. Olive & Moss requires that any dissatisfaction of the order be communicated to us within 2 days of delivery.

LIMITATION OF LIABILITY

It is an essential pre-condition to you using our website that you agree and accept that oliveandmoss.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.